POPIA POLICY
Terms and Conditions
Website Terms and Conditions of Use
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Medguys (Pty) Ltd (“the Provider”) website located at the domain name www.medguys.co.za (“the Website”).
By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice..
The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the Website for marketing and other purposes without the consent of the Provider.
The information provided on this website is for general informational purposes only and does not constitute medical advice. Services provided by Medguys (Pty) Ltd is subject to formal service agreements and applicable regulatory requirements.
Privacy and Data Protection
The User may visit the Website without providing any personal information.
Where personal information is voluntarily provided (for example via contact forms or email communication), such information will be processed in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).
The Provider will take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (personal computer or other electronic device used to browse the Website), which may result from inadequate virus protection software or spyware that the User may inadvertently have installed.
Cookie Policy
This Website uses cookies and similar technologies to enhance user experience, analyse site usage and improve Website functionality.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function efficiently and provide information to the website owner.
Types of Cookies We May Use
Essential Cookies
- These cookies are necessary for the Website to function properly and cannot be disabled in our systems.
- Analytics Cookies
These cookies collect information about how visitors use the Website (e.g. pages visited, time spent on the Website). This information is aggregated and anonymous and is used to improve Website performance. - Functional Cookies
These cookies enable the Website to remember choices you make (such as language preferences). - Third-Party Cookies
The Website may make use of trusted third-party services (such as analytics or embedded content providers) that may place cookies on your device.
Managing Cookies
Users can control and/or delete cookies through their browser settings. Most browsers allow you to:
- View what cookies are stored
- Delete cookies
- Block cookies
- Set preferences for certain websites
Please note that disabling certain cookies may affect Website functionality.
By continuing to use this Website, you consent to the use of cookies in accordance with this Cookie Policy.
Updating of these Terms and Conditions
The Provider reserves the right to change, modify, add or remove portions or the whole of these Terms and Conditions from time to time.
Changes will become effective upon being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions for updates.
The User’s continued use of this Website following the posting of changes or updates will be considered notice of acceptance of such changes.
Copyright and Intellectual Property Rights
The Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by the Provider, its affiliates and/or subsidiaries, or any other third-party owners of such content, and includes but is not limited to Literary Works, Artistic Works, Photographs, Sound Recordings, Cinematograph Films, Broadcasts, Published Editions and Computer Programs (“the Content”).
All such proprietary works, and the compilation thereof, are the copyright of the Provider, its affiliates or subsidiaries, or any other third-party owner of such rights (“the Owners”), and are protected by South African and international copyright laws.
The Provider reserves the right to make any changes to the Website or the Content at any time and without notice.
All rights in and to the Content are reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a licence or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
Limitation of Liability
The Website and all Content on the Website are provided on an “as is” basis and may include inaccuracies or typographical errors.
The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content.
Neither the Provider nor any holding company, affiliate or subsidiary shall be held responsible for any direct or indirect, special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use, the Content or the Website or any functionality thereof, or of any linked website, even if the Provider is expressly advised thereof.
Choice of Law
This Website is controlled, operated and administered by the Provider from its offices within the Republic of South Africa.
Access to the Website from territories or countries where the Content is illegal is prohibited.
The User may not use this Website in violation of South African export laws and regulations.
If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws.
These Terms and Conditions shall be governed by the laws of the Republic of South Africa. The User consents to the jurisdiction of the High Court of South Africa in the event of any dispute.
If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remainder shall continue in full force and effect.
These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Website.
WhatsApp Communication Privacy Policy
This policy explains how Medguys (Pty) Ltd collects, processes, and protects personal information when you communicate with us via WhatsApp.
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
By contacting us through WhatsApp, you acknowledge and consent to the processing of your personal information as described in this policy.
Information We May Collect
When you contact us via WhatsApp, we may collect the following personal information:
- Your name
- Your mobile phone number/s
- Messages, images, voice notes, or documents you send
- Any information you voluntarily provide
- Service enquiries or support requests
We only collect information necessary to respond to your enquiry or provide our services.
Purpose of Processing Personal Information
Your information may be used for:
- Responding to enquiries
- Providing customer support
- Delivering services, you request
- Sending appointment or service updates
- Maintaining communication records for service quality
We will not use your information for unrelated purposes without your consent.
Legal Basis for Processing
We process your personal information based on:
- Your consent when contacting us via WhatsApp
- Contractual necessity where services are requested
- Legitimate business interests such as responding to enquiries
Third-Party Platform
WhatsApp is operated by WhatsApp LLC, a subsidiary of Meta Platforms, Inc.
When you communicate with us via WhatsApp:
- Your data is processed through WhatsApp’s servers
- WhatsApp may collect and process certain information according to their own privacy policies
- Your information may be stored or transferred outside South Africa
We encourage users to review WhatsApp’s privacy policy.
Storage and Protection of Information
We take reasonable technical and organisational measures to protect personal information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure or alteration
Only authorised personnel may access WhatsApp communications where necessary to provide services.
Retention of Information
WhatsApp communications may be retained for:
- Customer service records
- Legal compliance
- Operational purposes
Information is retained only for as long as reasonably necessary.
Your Rights Under POPIA
Under POPIA, you have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Withdraw consent for processing
- Object to certain types of processing
- Lodge a complaint with the Information Regulator
Policy Updates
This policy may be updated from time to time to reflect legal or operational changes. Updates will be published on this website.